Getting started

Customizing your community profile A crucial but sometimes overlooked part of getting started in Network VIP is customizing your profile. It helps us and the rest of Network VIP get to know you. Plus, we have new badges and ranks you can earn. This means people can check your profile to see your rank and what you’ve been up to. A quick guide to customizing your profileYour profile can be accessed by hovering over your profile picture icon in the right and clicking “my profile”. If you are logged in you should also be able to access your profile by clicking this link. Click edit and fill out the fields below. Add a profile picture:  Click edit, and add an image.  Add your company:  with your organization.  Fill out your job title:  If you’re self employed or a student feel free to add that there.  Add a bio:  Write a couple lines about yourself. Let us know your hobbies, why you are here, or anything you think we should know.  Select the BlueCat products you use: If applicable. If you d

Whether your new or coming from our legacy Network VIP Slack channel it’s great to make sure your notification settings are customized to your preferences. To customize your notifications:1. Click on your profile2. Click edit and click on the notifications tab  Choose your settings and click “save changes”!  You should also be able to go straight to your notification settings using this link: https://community.bluecatnetworks.com/settings/notifications Make sure you subscribe to any categories you want to get notifications for! While the subscriptions notification is default “on” you’ll still need to subscribe to individual categories to get notified. 

A guide to posting in the Network VIP CommunityThis article should guide you through how to post in The Network VIP community (NVIP) and help you get familiar with some of Network VIP’s features. Here's how to make the most of your community experience:Question or Conversation?NVIP is organized into various categories to facilitate focused discussions. When creating a new topic, you have the option to post either a "Question" or a "Conversation."A quick note on the difference: Questions: Use this option when you need a specific solution to a problem. Questions can be marked as answered, and you can select the best answer to help future community members. Conversations: Choose this for sharing information or initiating open-ended discussions with the community.   How to PostCreate a TopicClick the "Create Topic" button in the top right corner of the navigation bar.Choose Post TypeSelect either "Question" or "Conversation" based on your intent.Title Your TopicIf you can - try to keep i

Meet the community team We’re thrilled to be able to welcome you to the latest and greatest version of the Network VIP community. If you are newer to the community – we figured it’s important we introduce ourselves as you’ll be seeing our names pop up repeatedly. Anna KimSr Manager of Community & Customer Marketing (BlueCat)  Hi Everyone! I’m Anna, the Sr. Manager of Community and Customer Marketing here at BlueCat. My job is to manage the community team and oversee the big picture work that we do. I am the liaison between the community and the rest of BlueCat, so I’m often found meeting with other teams to discuss how we can better support our community and our customers. I am working with Moni behind the scenes and am here if you need me! In my personal time, I love spending time with my family, and I’m always talking about my two chihuahua mixes, Ginny and Maisy, who bring so much joy into my life. I also love traveling, reading, and playing video games – I'm a huge Zelda fan. I

How and when to contact BlueCat SupportNetwork VIP is a great resource if you’re looking to get advice from fellow BlueCat users or advice from fellow industry professionals. We encourage you to jump in start asking questions and connecting with all our awesome Network VIP members. Our members (“NVIP’s” as we like to call them) are usually quick to respond, eager to share their thoughts, and can often offer their help. However, we want to call out that not every post is something that Network VIP is equipped to help you with. There may be times where a community moderator or BlueCat employee recommends that you contact support instead of seeking a solution on Network VIP.  So, when should you contact support?Contact BlueCat Support when:•    A system or product is not functioning correctly•    You have an issue that requires significant troubleshooting•    You need official technical assistance for a complex problemThis doesn’t mean you shouldn’t post on the community. In fact, we enco