How and when to contact BlueCat Support

Network VIP is a great resource if you’re looking to get advice from fellow BlueCat users or advice from fellow industry professionals. We encourage you to jump in start asking questions and connecting with all our awesome Network VIP members. Our members (“NVIP’s” as we like to call them) are usually quick to respond, eager to share their thoughts, and can often offer their help. However, we want to call out that not every post is something that Network VIP is equipped to help you with. There may be times where a community moderator or BlueCat employee recommends that you contact support instead of seeking a solution on Network VIP.  

So, when should you contact support?

Contact BlueCat Support when:
•    A system or product is not functioning correctly
•    You have an issue that requires significant troubleshooting
•    You need official technical assistance for a complex problem

This doesn’t mean you shouldn’t post on the community. In fact, we encourage you to still post. Often, it helps us identify issues that need to be addressed. Just be aware that if you post something you may be asked to create a ticket instead of having that issue addressed directly on Network VIP. 

How to contact support? 

By phone:
North America: +1.866.491.2228
Europe: +44.800.098.8040
International: +1.416.646.8433

By e-mail
Email: support@bluecatnetworks.com

Submit a case 
•    Submit a case through our BlueCat Care Portal: https://care.bluecatnetworks.com
•    Navigate to "Customer Support"
•    Select "Contact Support"
•    Fill out the support form

You can track open and past cases in "Case Management"

Other helpful resources

Product Specific Customer Hubs – view all our helpful product-specific content and keep up to date with the latest news and events. Like the community, we recommend bookmarking the customer hub for your product. 

o    Micetro Customer Hub 
o    Integrity Customer Hub 
o    Infrastructure Assurance Customer Hub