​@dittman I don’t have anything off the top of my head. But, this is a super interesting one to me. I’ve pinged the team to see if they have tips and I’m also following along to see if others respond too

​@dittman 

BCIA is used by a variety of user personas. Many of our customers invest time in segmenting alerts based on severity. For critical alerts that require immediate attention, they typically route them to PagerDuty or create a ServiceNow ticket so that the Level 1 support team can respond promptly. For errors—while still important but not requiring urgent action—they often choose to send notifications via email to a designated group of users for later review.

While our alerts come with default severity levels based on our experience, you’ve the option to adjust them to better fit your environment, as every setup may differ slightly. 

My favourite is Knowledge Explorer…  

It serves as our alert catalog, where you can view all alerts related to BAM and BDDS. By selecting an alert and navigating to the Overview tab, then clicking on '<>', you can access the underlying source code. This provides deeper insight into how BAM and BDDS work. Many of our customers also use this feature as a training tool to train new employees to better understand Integrity, BCIA’s detection logic and why the alert is important.

Hope this helps…