As some of you may have heard from your Customer Care representative, Customer Care is rolling out a new SFTP server.

This new system will replace bluecatsftp.bluecatnetworks.com. The hostname has changed, it is now transfer.bluecatnetworks.com. Eventually, the old host record will point to this new server, but during this time of transition, they will be separate.

SFTP services on transfer.bluecatnetworks.com are currently available to you. You should start using this server as soon as you need to send data to Customer Care or Professional Services. We understand your change-management cycles to allow traffic to this system may not be swift, so we will have both running in parallel for a few weeks. We plan to shutting down the SFTP service on the old system on 12 May 2025. If your change-management process does not allow for that quick of a turn-around, we can work with you.

This system remains SFTP-only. You will continue to use your current SFTP client. There is a new option available to you with the new system.

• SSH keys for authentication.
  • You are not limited to just one. You may use as many SSH keys as are necessary. This can allow for individuals to have their own key, which are easily removed if that personnel leaves your company or project. Also by using keys, we can help identify who accesses your data and when.

Your current credentials from the old server should work on the new server, however if you run into any difficulty, please contact Customer Care.